FAQ - Frequently Asked Questions

FAQ – Frequently Asked Questions

1. How long does shipping take?
Delivery within Germany usually takes 1-3 working days.

2. Which payment methods are accepted?
We accept PayPal, credit card, Klarna, instant bank transfer and prepayment.

3. How can I track my order?
Once your order has been shipped, you will receive an email with the tracking number.

4. How does the return process work?
You can return items within 14 days. Simply contact us via our contact page.

5. Do you offer technical support?
Yes, we are happy to assist you with any questions you may have about our products.

6. Can I change my order afterwards?
We can make changes as long as the order hasn't been shipped. Please contact us as soon as possible if you wish to do so.

7. What do I do if an item arrives damaged?
Please send us photos of the damaged item and the packaging. We will arrange for a replacement or refund immediately.