Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

To exercise your right of withdrawal, you must:

TES UG & Co. KG Krakower Straße 4a 18292 Kuchelmiß Germany Telephone: +49 38456‑669797 E-Mail: post@debros.de

You must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but this is not obligatory.

To meet the cancellation deadline, it is sufficient that you send the notification of exercising your right of cancellation before the cancellation period expires .

Consequences of the revocation

If you cancel this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs arising from your choice of a delivery method other than our cheapest standard delivery option), without undue delay and at the latest within 14 days from the day on which we receive notification of your cancellation.

For this refund, we will use the same payment method you used for the original transaction, unless we have expressly agreed otherwise with you. Under no circumstances will you be charged any fees for this refund.

We may refuse to refund you until we have received the goods back or you have provided proof that you have returned the goods, whichever is the earlier.

Return of goods

You must return or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you inform us of your withdrawal from this contract.

The deadline is met if you send the goods before the 14-day period expires.

Return shipping costs

You bear the direct costs of returning the goods.

Depreciation

You are only liable for any loss in value of the goods if this loss in value is due to handling that is not necessary for testing the condition, properties and functioning of the goods.

📝 Sample Cancellation Form

(If you wish to cancel the contract, please fill out this form and return it.)

To: TES UG & Co. KG, Krakower Straße 4a, 18292 Kuchelmiß, Germany, Email: post@debros.de

I/We hereby revoke the contract I/we concluded for the purchase of the following goods:

Ordered on / received on:

Consumer name(s):

Address of the consumer(s):

Signature of the consumer(s) (only for notifications on paper):

Date: